Product Operations Specialist

Written By Fordham Foundry

Product Operations Specialist 

Location: NYC or Hybrid Remote

We have an office in New York and this position can either be based in the office or hybrid remote within the NYC area (subject to your existing legal right to work in the jurisdiction). The hybrid remote expectations for this role are to be in the office twice a week.

About OpenFin

OpenFin is a high-growth enterprise productivity tech company backed by the world’s largest banks and most respected FinTech VCs, including J.P. Morgan, Barclays, HSBC, Wells Fargo, SC Ventures, Bain Capital Ventures, DRW, Nyca Partners, and Pivot Investment Partners. OpenFin modernizes and democratizes app development and distribution in the finance space. We provide a secure OS that brings a fast and intuitive app experience to the financial desktop. Built on Google’s Chromium, OpenFin combines native experience, data sharing, lightning-fast distribution, and robust security with an agile web development and deployment model to accelerate digital transformation and innovation. Within finance, the number of firms utilizing OpenFin technology has grown from 2,400 to 3,800 since the launch of Workspace in May 2021.

About the Role

We are currently hiring for a Product Operations Specialist to join our global team! Product Ops at OpenFin is focused on streamlining product development across the organization to improve efficiency. The person in this seat will report to the Chief Product Officer and be responsible for all the operational aspects of the product management process. 

Our ideal candidate will have a solid understanding of Jira administration and be a strong communicator with incredible organizational skills. A background in project management would be preferred.

Responsibilities

Tooling and Tech Stack 

  • Be the point person on Product tooling to ensure priorities and status are accurately managed

  • Curate templates, guidelines, how-to references and resources to maximize the efficiency of our Product, Design and Docs teams

Standardize and Program Manage Product Team Processes 

  • Streamline communication between the Product Team and other teams in the organization

  • Work closely with colleagues across Product, Design, Docs, Sales, Operations, and Engineering, acting as an accelerator by ensuring visibility into priorities, program status, and facilitating efficient and effective handoffs within and between teams

  • Capture, track & report on action items from review processes

  • Enable the Documentation team to plan completion of work to coincide with releases

  • Ensure Product Marketing has visibility on new releases and that they have the information needed to deliver comms plan on highlighted items

Product Enablement

  • Conduct industry and competitive research - ensure all stakeholders have access to information on demand

  • Support Product Managers in industry and product-related research during the discovery phase

Report on Priorities, Roadmap Decisions, and Product Adoption

  • Ensure each product stream’s priorities are captured, visualized, and kept up to date

  • Assist CPO in visualizing our Product roadmaps 

  • Prepare client facing Product Review materials

  • Track and report on the health of the product pipeline

  • Report on metrics important to the product team monthly (i.e. adoption and usage metrics)

What We’re Looking For

  • Excellent written and verbal communication skills with the ability to effectively gather, illustrate, and share information in a concise and meaningful manner

  • Strong organizational and time management skills, self driven, and able to manage competing priorities and deadlines simultaneously

  • An adaptable team player who works successfully in a cross functional manner, fostering global collaboration

  • A driven and resourceful contributor who is passionate about both technology and streamlining efficiencies 

What We’re Offering

Benefits -

  • Time to Rejuvenate -  20 days of paid time off, in addition to 12 paid holidays each calendar year

  • Time to Recuperate -  40 hours of sick time each calendar year

  • Medical/Dental & Vision - Competitive plans, offering up to 90% coverage and a variety to choose from, so you can pick the plan that’s right for you

  • Flexible Spending Account (FSA)

  • Parental Leave

  • Short and Long Term Disability 

  • Life Insurance

  • 401k Account

  • Stock Options

Additional Perks -

  • One Medical - Free membership, which provides same-day or next-day medical appointments

  • Talkspace - One year membership,  which provides mental health therapy 24/7

  • Commuter benefits - Contribute pre-taxed dollars towards your commuting expenses (NYC employees only)

  • Citibike - One year membership,  which allows an unlimited amount of 45-minute bike rides for a full year (NYC employees only) 

  • Employee Resource Groups - We believe in having support systems in place and relevant ways for everyone to connect

Life at OpenFin 

At OpenFin, our mission is to stay on the cutting edge of web technologies and to enable our customers to do the same. We pride ourselves on our friendly, diverse, understanding and supportive culture. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. We value and appreciate that our employees have a wide set of interests and experiences. Getting to know each other and forming relationships is important, which is why we regularly host offsite events, happy hours and virtual social hours, in addition to having a variety of Employee Resource Groups to participate in. Our environment is conducive to a productive and enjoyable learning experience -- aligned together, moving fast and working to create compelling solutions for our clients. 

*Voted "Best Solution for Workflow Automation" at the Trading Tech Insight Awards (2023) 

*Voted “Top 50 Best Startups to Work For in the US & in NY” by BuiltIn (2023)

*Voted “Best FinTech Company CEO” at the FinTech Breakthrough Awards (2023)

*Voted “Most Influential Financial Technology Firm” by Harrington Starr (2023)

*Voted “Best Workplace for Technologists” in the Top 1% Awards by Harrington Starr (2022)

*Voted “FinTech of the Year” at the US FinTech Awards (2022)

*Voted “FinTech Innovation of the Year” by Financial News (2022)

*Voted “Best Workplace for Change & Transformation” by Harrington Starr (2021)

*Voted “FinTech of the Year” by TradeTech (2020)

 

RECRUITERS NOTICE: Recruiters - if you wish to reach out to us regarding this job posting, you may reach out to externalrecruitment@openfin.co in order for your communication to be reviewed. OpenFin will review these communications if external help is needed for a position. Agencies may not contact individuals within our organization with solicitations. Firms that do not follow these guidelines risk having all communication from their firm being blocked. We thank you in advance for your cooperation in following our process.

 

Salary Range: 

Level One - $65-85k

Level Two - $85k-120k

Salary Range Disclaimer: These base salary range represents the low and high end salary range for this particular position; not all encompassing of the total compensation package. The leveling will not be reflected in the job titles. Actual salaries may vary depending upon but not limited to experience, special skill set, education and location. This range represents only one aspect of OpenFin’s total compensation package offered to employees. Other forms of compensation may be stock options, commissions, paid time off and other variable benefits. Learn more about additional OpenFin compensation benefits above.

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